Return Policy - Damages
PLEASE NOTIFY US IMMEDIATELY OF ANY DAMAGES OCCURRING FROM SHIPPING - PICTURES ARE REQUIRED.
RETURN POLICY - STRICT 14 days, restocking fee up to 50% and freight charges non refundable.
No refund or exchange after 14 days. Products that have manufacturer warranties will be serviced under the warranty directed by the specific manufacturer. All Damages must be Immediately reported AND PICTURES ARE REQUIRED.
ALL MACHINERY VALUED OVER $250.00 IS NOT RETURNABLE. All orders are Final - no cancelations.
PRODUCT SHIPPED TO FREIGHT FORWARDERS FOR FINAL USE OUTSIDE OF THE UNITED STATES IS NOT RETURNABLE FOR ANY REASON.
ORDERS PLACED BY THIRD PARTIES (NAME OF PURCHASER DOES NOT MATCH NAME OF RECIPIENT) WILL NOT BE CONSIDERED FOR ANY RETURN OR REFUND.
WE ARE NOT RESPONSIBLE FOR WARRANTIES DENIED BY THE MANUFACTURER
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
DEDUCTION FOR SHIPPING - WE WILL DEDUCT THE COST OF ORIGINAL SHIPPING ON ALL ITEMS RETURNED FOR THE FOLLOWING REASONS -
- DO NOT WANT ANYMORE - WRONG ITEM ORDERED - ORDERED IN ERROR
WE ARE NOT RESPONSIBLE FOR ITEMS ORDERED INCORRECTLY
ALL ITEMS SHIP WITH TRACKING - IF AN ITEM SHOWS DELIVERED BY USPS UPS FEDEX IT IS THE CUSTOMERS RESPONSIBILITY TO LOCATE THEIR PACKAGE AND WE WILL NOT REFUND. ALL SHIPMENTS OVER $100 MUST HAVE A SIGNATURE UPON DELIVERY. PLEASE HAVE ITEMS SHIPPED TO LOCATIONS WHERE SIGNATURES CAN BE OBTAINED.
A RESTOCKING FEE OF UP TO 50% AND NO LESS THAN 20% WILL BE APPLIED TO Any item not in its original condition, is damaged or missing parts, IS DEEMED IN WORKING ORDER BUT CUSTOMER CLAIMS OTHERWISE or for ANY REASON reasons not due to our error.
PLEASE NOTE: Vacuums, Extractors, Floor Scrubbers, Floor Buffers and Pressure Washer are considered HAZ MAT once received by buyers as we cannot be sure of what substances have come in contact with these units after shipping. Please note if box/seal is broken on any of these items and if ANY use has occurred the manufacturer Warranty becomes effective and items will not be accepted for refund. Your manufacturer warranty becomes effective and the unit can be repaired but not returned.
To return your product, mail your product to: 2822 E. Olympic blvd, Los Angeles, CA, 90023, United States.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance otherwise we don’t guarantee that we will receive your returned item
Please understand we sell Specialty Industrial equipment therefore we cannot alter our return policy - we are happy to answer all questions prior to purchase to ensure you are buying the proper equipment - thank you