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Cleaning Equipment for All Applications
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Cleaning Equipment for All Applications
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Return Policy - Damages

Carpet Extraction equipment - including Mytee, Sandia, Mosquito is FINAL SALE

PLEASE NOTIFY US IMMEDIATELY OF ANY DAMAGES OCCURRING FROM SHIPPING  - PICTURES ARE REQUIRED.

What is your return window?

  • STRICT 14 days from purchase.

  • After 14 days, no refunds or exchanges will be offered.

🔧 Are machinery items returnable?

  • All machinery valued over $250.00 is NOT returnable.

  • This includes vacuums, extractors, floor scrubbers, floor buffers, and pressure washers.

  • These items are treated as hazardous material (HAZMAT) once delivered — if the seal is broken or the product is used, the manufacturer warranty applies and the unit can only be repaired, not refunded.

🌍 Do you accept international or freight forwarder returns?

  • No. Any product shipped to a freight forwarder for export outside the U.S. is not returnable under any circumstances.

  • Orders placed by third parties (where purchaser’s name does not match recipient) will not be considered for returns or refunds.

📷 What if my item is damaged?

  • All damages must be reported immediately.

  • Pictures are required for any damage claim.

💵 What fees apply to returns?

  • Restocking fee: Minimum 20%, up to 50% depending on condition.

  • Original shipping charges are non-refundable.

  • Additional deduction for shipping applies if return is due to:

    • Wrong item ordered

    • Ordered in error

    • No longer wanted

🚫 What items cannot be returned?

  • All Carpet Extractors, Vacuums, Floor Scrubbers, Buffers, Pressure Washers.

  • Any item used, unsealed, or exposed to fluids (hazmat classification).

  • Special-order merchandise.

  • Orders shipped Next Day Air or Second Day Air.

  • Products shipped outside the U.S. or via freight forwarders.

🛠 How are warranties handled?

  • Items with manufacturer warranties must be serviced directly through the manufacturer.

  • We are not responsible for warranties denied by the manufacturer.

📦 What condition must my return be in?

  • Unused, in original packaging, and in the same condition received.

  • Proof of purchase (receipt) is required.

  • Any item missing parts, not in original condition, or claimed “not working” but deemed functional will incur 20–50% restocking fee.

🚚 Who pays for return shipping?

  • Customers are responsible for all return shipping costs.

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted.

📬 How do I return a product?

Ship returns to:
2822 E. Olympic Blvd, Los Angeles, CA 90023, United States

If the item is over $75:

  • Use a trackable service or buy shipping insurance.

  • We do not guarantee receipt of items without tracking.

📦 What if my package shows “delivered” but I didn’t receive it?

  • If USPS, UPS, or FedEx shows your package as delivered, it is the customer’s responsibility to locate the package.

  • No refunds will be issued for packages marked as delivered.

  • Shipments over $100 require a signature upon delivery.

🏷 Why is your return policy so strict?

We sell specialty industrial equipment.

  • Once machinery leaves our warehouse, we cannot verify what substances it has been in contact with.

  • For health, safety, and manufacturer compliance, these items can only be serviced under warranty — not refunded.

  • We encourage customers to ask all questions before purchasing to ensure correct equipment selection.